Frequently Asked Questions
Everything you need to know about shopping with Kiva Wellness.
What is the typical shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and have the original tags attached. Please note that for hygiene reasons, intimate apparel cannot be returned.
How do I know which size will fit me best?
Each product page includes a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the product description for specific fit notes.
Are your fabrics sustainably sourced?
At Kiva Wellness, we prioritize ethical production. Many of our collections utilize organic cotton, recycled polyester, and eco-friendly dyes to ensure our fashion footprint is as light as possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order once it has been placed?
Yes! Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.